Effective Date: 03.17.2025

Welcome to Live Easy Homes. By requesting, scheduling, or using our services, you agree to the following Terms of Service.

1. Our Services

Live Easy Homes provides residential maintenance, repair, inspection, cleaning, turnover, and related property services for homeowners, landlords, property managers, and tenants.

Services may include, but are not limited to:

• Handyman repairs

• Plumbing

• Electrical

• Appliance installation and repair

• Carpentry

• Drywall and painting

• Flooring

• Cleaning

• Landscaping

• Hauling

• Property inspections

• Turn and make-ready services

• Vacant property monitoring

• Project coordination

Service availability may vary based on location, technician availability, and scheduling.

2. Estimates

Unless otherwise stated, all estimates are valid for 30 days.

Estimates are based on the information available at the time they are prepared. Additional repairs, hidden damage, code requirements, or unforeseen conditions may require a revised estimate before work proceeds.

3. Scheduling

Appointments are scheduled based on technician availability.

While we strive to honor scheduled appointment times, arrival times may vary due to:

• Emergency service calls

• Previous jobs taking longer than expected

• Traffic

• Weather

• Material delays

We will make every effort to communicate schedule changes promptly.

4. Access to the Property

The client is responsible for ensuring technicians have safe and timely access to the property.

If technicians cannot access the property upon arrival, additional trip charges or rescheduling fees may apply.

5. Change Orders

Any work requested outside the original scope requires approval before work begins.

Additional labor, materials, or services may result in additional charges.

6. Parts and Materials

Unless otherwise specified:

• Material pricing may include procurement, handling, and transportation.

• Special-order items are non-refundable once ordered.

Client-supplied materials are installed at the client’s risk. Live Easy Homes is not responsible for manufacturer defects or compatibility issues.

7. Payment Terms

Payment is due according to the terms stated on the invoice unless otherwise agreed in writing.

Late payments may incur applicable late fees and collection costs where permitted by law.

Commercial and property management accounts may have separate billing terms.

8. Cancellations

Appointments cancelled with insufficient notice may be subject to cancellation or trip fees if a technician has already been dispatched or materials have been purchased.

9. Warranty

Live Easy Homes provides a 30-day workmanship warranty on qualifying labor performed by our technicians.

The warranty does not cover:

• Normal wear and tear

• Abuse or misuse

• Lack of maintenance

• Existing defects

• Manufacturer defects

• Client-supplied materials

• Work performed by others after our service

• Acts of nature

Manufacturer warranties remain the responsibility of the product manufacturer.

10. Limitations

We are not responsible for:

• Hidden conditions inside walls, ceilings, floors, or underground

• Existing code violations

• Structural defects

• Mold, asbestos, lead, or hazardous materials unless specifically contracted

• Damage caused by pre-existing conditions

If unforeseen conditions are discovered, work may be paused until additional authorization is received.

11. Property Conditions

Clients are responsible for disclosing known hazards, including:

• Hazardous materials

• Aggressive pets

• Unsafe conditions

• Utility issues

• Security concerns

Technicians may stop work if conditions are determined to be unsafe.

12. Photos and Documentation

To document our work, Live Easy Homes may take photographs and videos before, during, and after service.

These records are used for:

• Quality assurance

• Project documentation

• Client communication

• Warranty support

We respect client privacy and do not intentionally photograph personal belongings unless necessary to document the work.

13. Limitation of Liability

To the fullest extent permitted by law, Live Easy Homes’ liability is limited to the amount paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or special damages.

14. Dispute Resolution

We value open communication and will make every reasonable effort to resolve concerns promptly.

Clients agree to notify Live Easy Homes of any issues before arranging repairs through another contractor.

15. Governing Law

These Terms shall be governed by the laws of the State of California.

16. Changes to These Terms

Live Easy Homes may update these Terms of Service from time to time.

The most current version will always be available upon request or on our website.

17. Authorization to Perform Work

By requesting service, the client confirms they are the property owner or have the authority to authorize work on the property.

For property management clients, Live Easy Homes may rely on instructions, approvals, and spending limits provided by the authorized property manager or owner representative unless otherwise notified in writing.

18. Maintenance Approval Limits

For clients with established maintenance spending limits, Live Easy Homes will obtain approval before performing work that exceeds the authorized limit.

If additional repairs are discovered during the service, work beyond the approved limit will not proceed until authorization is received, unless:

• The work is necessary to prevent further property damage,

• It is required to address an immediate safety hazard, or

• Prior written authorization has been provided.

19. Communication

Live Easy Homes communicates with clients through phone calls, email, text messages (SMS), and client portals.

By using our services, you consent to receiving communications regarding:

• Scheduling

• Appointment reminders

• Estimates

• Work order updates

• Invoices

• Service completion reports

• Warranty-related matters

Message and data rates may apply.

20. Property Inspections

Inspection reports are based on conditions that are visible and reasonably accessible at the time of the inspection.

Our inspections are intended to identify observable maintenance concerns and do not constitute:

• Engineering reports

• Structural evaluations

• Code compliance inspections

• Environmental assessments

• Mold, asbestos, lead, or pest inspections unless specifically contracted

Hidden or concealed defects may exist that are not discoverable during a visual inspection.

21. Photo & Video Documentation

Live Easy Homes routinely captures photographs and videos before, during, and after service to document property conditions and completed work.

Documentation may be used for:

• Client reports

• Quality assurance

• Estimate preparation

• Warranty verification

• Internal training

• Insurance documentation

Unless required to document the work being performed, we make reasonable efforts to avoid photographing personal belongings.

22. Quality Assurance & Callbacks

Our goal is to deliver quality workmanship on every service visit.

If you believe work was not completed satisfactorily, please notify Live Easy Homes within 7 calendar days of service. We will review the concern and, if covered under our workmanship warranty, schedule a return visit at no additional labor charge.

This does not apply to:

• New or unrelated issues

• Work modified by another contractor

• Damage caused after completion

• Client-requested changes to the original scope of work

23. Client Responsibilities

To help ensure safe and efficient service, clients agree to:

• Provide accurate information about the requested work.

• Ensure the work area is reasonably accessible.

• Secure pets before technician arrival.

• Inform Live Easy Homes of any known hazards or special access instructions.

• Verify that utilities required to perform the work are available.

Delays caused by inaccessible work areas, unsafe conditions, or missing information may result in additional charges or rescheduling.

24. Force Majeure

Live Easy Homes shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Utility outages

• Supply chain disruptions

• Government actions

• Labor shortages

• Public emergencies

• Traffic accidents or road closures

In such cases, appointments will be rescheduled as soon as reasonably possible.

Our Service Commitment

At Live Easy Homes, we believe maintenance should be simple, reliable, and transparent. We are committed to providing quality workmanship, clear communication, timely updates, and exceptional service from the moment a request is received through project completion. Our goal is to be a trusted maintenance partner for every client we serve.

Contact Us

📧 Email: helloliveeasy@gmail.com
📍 Address: 1900 Camden Ave Suite 101, San Jose, CA 95124
📞 Phone: (669) 200 3878